CONTACT US
Email: customercare@ecruapparel.com
Sat – Thurs: 10:00 am – 10:00 pm
on all orders.
Chat support for over 24h
Heliopolis, Egypt
North Coast: Lakeyard – Hacienda Bay
FREQUENTLY ASKED QUESTIONS
An estimated time of delivery is shown for each item. Please note that Ecru aims to dispatch all orders within 3-4 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.
Yes, you can. Just enter the address you want to ship to in the shipping address fields at checkout.
Refunds are not possible at the moment. However, exchanges are possible for another size or items within 14 days from the purchase date. You can contact us at customercare@ecruapparel.com or contact us through our chat support and we will assist you with the process. For more information, please see our Returns & Refunds policy.
Do you have other questions?
Free Shipping
On all orders above EGP 3500
Support 24/7
Contact us 24 hours a day, 7 days a week
14 Days Exchange or Return
Exchange items within 14 days from purchase date
100% Payment Secure
We ensure secure payment with PEV