DELIVE​RY

Refund Policy for UAE & Egypt:

Online Card Payments:

• Full refund within 14 days of purchase.

Cash on Delivery:

• Store credit refund only.

Sale Items:

• Store credit only.

Qualifying for Return:

• Unworn
• Tags attached
• Undamaged, not soiled or no smells of perfumes/scents/

Refund Processing:

• Refunds processed within 7-14 days.
• Refunded back to the original payment method.

Free Exchange (Egypt & UAE Customers):

• 1 free exchange.
• AED 15 per collection and delivery for multiple exchanges.
• Email customercare@ecruapparel.com to confirm size and arrange exchange.